Dear Amazon

Well, I just sent this to Amazon.com about the cancellation/refund/over-draft situation.1

To Whom It May Concern:

On January 3, 2016, I attempted to cancel multiple unwanted orders from your company, including an order I didn’t make that contained a duplication of an entirely different order. Some of the cancellations worked. Some did not. I even tried getting customer service to cancel these items, but was told that they couldn’t be canceled. I tried to explain that the lack of cancellations was going to lead to overdrafts on my bank account. They said that they would try to get someone to do a back-end cancellation and would let me know the status of this cancellation. I was then told to simply refuse shipping on the items and that I would receive refunds.

There was no cancellation. There was no follow up. I refused shipment and mailed back the unopened packages on January 25, 2016 and February 4, 2016, but no refund has been processed. I wasn’t told that I needed to go ahead and request refunds, again, before sending the package back. I’ve over-drafted multiple times (fees of over $600) as a result of the orders that I stated I didn’t even want in the first place and won’t be able to pay most of my bills for this month. I may not even be able to pay them next month.

What is going on, guys? This kind of experience is ridiculous. Most companies have a billing and return system that works properly. Most companies process cancellations and returns a lot more quickly.

I’m sending a copy of this letter to the Better Business Bureau. Maybe you can work with them and figure out what’s wrong with your system because obviously something is. And maybe, in the mean time, you can figure out where my refunds are and why I haven’t received them yet.

I messed up on the fees for the over-drafts section, which I fixed in the BBB complaint.

I sent this to the BBB:

On January 3, 2016, I attempted to cancel multiple unwanted orders (things I either didn’t realize I put in my cart & not my wishlist or items that I decided that I didn’t want) from Amazon.com. One of the orders I cancelled contained a duplication of an another item. Some of the cancellations worked, but some didn’t. I contacted customer service and each person that I talked to claimed that they couldn’t cancel the orders. I tried to explain that I didn’t want the others and that I couldn’t afford to pay for them because I’m on a fixed income, so money is always tight. They told me that they would try to get a tech person to try cancelling my orders on the back-end because they said the order kept timing out on them. Then I was told that I would hear from them within a week and that I should simply refuse the shipments when they arrived. They said that if I refused them, I would receive the refunds. Well, the cancellation of my order didn’t happen and they didn’t follow up. No refunds were issued when I refused the shipments and sent the unopened packages back through USPS on January 25, 2016 and February 4, 2016, nor was there any acknowledgment that the packages had even arrived. I only found out today, when I was trying to find out where I could check on the status of the returns, that I was expected to onto their website, tell them that I was refunding the orders, and print a new shipping label, possibly even pay for the shipment. (This was slightly different from the refusal of shipment.) As a result of the unwanted packages, my bank account incurred $432 in over-draft fees for $149.55 of products that I didn’t want.

In my dispute, I requested that my refund be processed ASAP. I said that it would be nice if they helped cover the over-drafts, but that I knew that wasn’t going to happen. I realized today that I needed to send the complaint to the BBB since Amazon obviously wasn’t going to fix the situation without someone intervening.

So now I wait and hope that they finally start processing things properly.2


  1. If you’d like to help in the meantime, I have a GoFundMe set up. 

  2. I didn’t even tell BBB that the issues with the cancellations and the return center have been going on for months. Almost any time that I want to cancel anything, I have an error pop up. One day I could cancel one item at a time to prevent an error–two items at a time would cause one–and could only do 3 single item cancellations before an error would happen. Either there’s something wrong with my account or something wrong with their system. 

24 Hours of GoFundMe

Since these tweets are all related, I thought I’d do it in one big post.

The full text of this update:

A Tumblr user asked for me to include my disability diagnoses, so I added those to the description.

I also want to thank those who’ve donated. I also want to thank those who’ve shared the link without donating. And I want to thank those of you who have offered your thoughts and prayers. I appreciate it all so much.

Follow @JanersM on Twitter.

Aleve-iate Your Pain (Or Maybe Not)

I saw the family doctor today about the ongoing knee pain.

The family doctor thinks it is a tendon1 or, more likely, a group of tendons in the back of my knee that are inflamed. She wanted to either put me on a round of steroids or send me to the orthopedist for a cortisone shot. 

Her attending told her to do a round of NSAIDs first, despite having NSAIDs listed as drugs I cannot take.  ((He told her that if they sent me to the orthopedist now that the orthopedist would do two rounds of NSAIDs before doing a shot. And they didn’t want to do the shot too soon–8 weeks of sharp pain in my knee doesn’t exactly seem like it’s all that short of a time period.)) They felt that the 80mg of Protonix2 could keep the ulcers from forming. So she wrote it for prescription strength Naprosyn two times a day for three weeks. My extra-reflux-y,3 post-gastric-bypass stomach & the brain that controls it decided that prescription would not be getting filled.4 I definitely did not want to risk an ulcer.5 She said they might send me to the orthopedist in 3 weeks6 if the pain was still going on. 

Anyway, I came home and was a bit disappointed because I knew that I couldn’t take the espresso-esque dose of Aleve and that that meant the pain would continue for the next 3 weeks. I realized that it could even get worse. And then the realization that I’d have to wait another few weeks for an appointment and that might mean an even longer wait for treatment. I started breaking down and sobbing. I couldn’t see an end in sight and I think my crying worried my mom. We decided I should skip the wait & call the orthopedist.7 I have an appointment for the 14th. Two weeks instead of three somehow leaves me feeling more optimistic. 

phyllis giving financial advice Once I was back into the less-overwhelmed-by-pain mode, my dad told me about Aunt Phyllis’s response to my GoFundMe page to help with my overdraft/unexpected bill issue. I think she meant to be helpful, but her advice really was, well, unhelpful. Missing one payment of most of the bills would just lead to badness. I saw my parents do the “just one month”/deferral thing. Debt stacked up. Debt collectors harassed us regularly. The reason I own the house we live in is that their bill situation got so bad that they could have lost the house. My debt isn’t that bad.

If I skipped a payment, it might get much worse and I don’t want it to get any worse. Besides I have a “don’t take financial, moral, or legal advice from the Morris family” rule. Their solutions can range from bad to sociopathic. I really don’t want to follow in those footsteps. So I may overdraft again this month, but I’ll get caught up soon & figure out a way to pay for what I need and save a little money as I do. 
Oh well. I need to start working on the grocery list since tomorrow is Wednesday.


  1. She also mentioned that I would need to avoid fluoroquinolones–Cipro, Levaquin–because of the risk of tendon rupture. I told her I couldn’t take those because of the neuropathy issue, so I wasn’t really worried about encountering that issue with them. 

  2. A dose that requires maximum doses of maximum strength Gaviscon to back it up. 

  3. Thanks, Dad! 

  4. Even the pharmacist knew I wouldn’t be taking it. When the scrip got to her, she called my house and said she would not fill a medicine we all know I cannot take without endangering my life. 

  5. Especially not after reading about everything that Jenn has gone through with her ulcers. And, no, that doesn’t mean I wanted one before. I’ve also seen the pain they’ve caused my dad. I don’t want to experience that, even if it would mean less pain in my knee. 

  6. My recheck was scheduled for September 21. 

  7. The family doctor said I didn’t actually need a referral because I’ve seen an orthopedist that specializes in knees on another referral recently. 

Help with unexpected bills

Click here to support Help with unexpected bills by Janet Morris:

I’m on disability, which sometimes doesn’t provide me with enough to pay for all of my monthly expenses. This past month was one of those times. I overdrafted my account by $500, which means that when my disability check comes, I will have about $200 to make it through September on. That won’t be enough. I’ve cut out as many expenses as possible for next month, but I will still be at least $200 short. If I overdraft next month, this issue will continue into October, which could continue into November, and so on. I’d just like to get this taken care of so that I can not have this stress hanging over me.

$400 would ensure that I could avoid any overdrafts next month and that I could put whatever is left into a savings account so that I can prevent this sort of thing from happening in the future.

I wouldn’t ask for help if I didn’t need it, but I really do need the help.

Any amount will be greatly appreciated.

via Tumblr

Even if you just pass the link on to someone else, it will be helpful.