I called Dottie again today. Twice.
The first time I called was at around 3:40 or 3:45. I had woken up late, while the office was closed for lunch, and had to go grocery shopping before they got back. Thanks to the wonderful renovation job that’s being done at our grocery store, it took around 90 minutes to get through the place.1 I had a feeling when I called that first time that she would have some kind of excuse or something. I didn’t expect to talk to her voice-mail. I was tired from shopping and had spilled some food on myself while putting the groceries up, so I was a bit bitchy. My message went along the lines of:2
Hi, Dottie. This is Janet. I was in Monday of last week3 for a referral to physical therapy. You told me that you would get it done and call me with the information. You didn’t call. I called back yesterday to find out the status. You told me you would call. You didn’t call. It’s been over a week, Dottie. I’ll call you back at 4:30 to find out if it’s done yet. It shouldn’t take this long. This is getting ridiculous.
Well, as you probably figured out by the fact that I had to call her twice, she didn’t respond to my first voice-mail. I stepped it up a little4:
Dottie, this is Janet again. I’m still waiting on that referral. When you call back, I not only want the referral, I want the name and number of your supervisor. Thank you.
She didn’t return that call before the end of the workday, so I’m assuming it won’t be returned at all. Tomorrow I’m calling again. This is going to get done. It shouldn’t take a week and a half to do something that takes so little time. What is this woman doing with her time at work? It’s obvious that she isn’t actually working.
Once upon a time I might not have fought her on this, but I am sick of being the girl that everyone walks all over. I almost never stand up for myself offline, but I need to change that. And I’m starting with this situation.